Support

Contact the Contactor team

Contactor — HVAC Portal is provided by DECODATION LLC. Email support@decodation.com. Include your app version, device/platform, the feature involved and a short description of the problem. Do not send passwords, API keys, full card details or unnecessary customer information.

Email Contactor support

Accounts and personal information

For access, correction or account/data deletion, use the account deletion page or email the support address above. Send from the email associated with your account where possible. Do not include your password. We may ask for limited information to verify account ownership.

Paid access and subscriptions

Tell us the store or checkout provider and the product involved. Include an order or transaction reference only when needed, with unnecessary personal and payment information removed. Manage App Store or Google Play renewal with that provider. Contactor account deletion does not confirm cancellation. See Apple subscription management and Google Play subscription management.

Bookings and community reports

For a booking problem, provide the booking reference and the issue without sending unrelated customer information. To report inappropriate community content, identify the topic/reply, explain the issue and include enough context for review. Do not repost private or harmful material publicly.

Equipment, calculations and AI

For a tool problem, include the inputs, units, expected result and actual result. Remove customer details from photos or field reports. AI and learning content do not replace manufacturer instructions or qualified judgment. For immediate danger, stop using the app for troubleshooting and seek appropriate emergency or qualified assistance.